How long does printing take?
Printing generally takes 2-3 working days however during busy periods such as July, August, September, printing lead time may be between 5-8 working days.
What delivery options are there?
Standard delivery: Over £25.00.00 delivery is FREE! Otherwise delivery is £1.50.
Signed For: £2.70
Express: £3.50 (1-2 days, guaranteed 24 hours dispatch time)
Next Day: £14.00 (Cut-off 2pm Monday - Thursday)
Next Day Saturday: £19.00 (Cut-off 2pm Friday)
International Orders (specific to each country):
Standard delivery: Over £65.00 delivery is FREE! Otherwise delivery is £4.00 to £7.50.
Express: £7.50 to £11.00 (guaranteed 24 hours dispatch time)
Tracked (within the UK only) & Signed: £12.50 to £15.00.
Which is the best delivery option for me?
The best option is the one that suits your needs most. If you are in a hurry, select overnight. If you are happy to wait a little, you can choose Standard Delivery.
Can I collect my order?
Why would you consider driving, when Postman Pat will drop it off for you!?
No, we do not offer collection.
What does each delivery option entail? (Domestic Shipping)
Please note: All delivery times are from date of dispatch which excludes processing/printing time.
- Standard delivery
We use first class Royal Mail which will usually takes around 2-3 working days.
- Signed For
This option is mostly used when buying for gifts for other people. It is our standard shipping but the recipient will sign for the item. The reference number allows you to see who received it and signed for it will be texted/emailed to you after dispatch so make sure your phone number is correct!
- Express delivery
Express delivery speeds up the dispatch time. It guarantees a 24 hour dispatch time and it includes first class Royal Mail which usually takes 1-2 working days.
- Next day delivery
Your order will be delivered the following working day before 1pm and is signed and tracked so someone will have to be home to sign for it. Cut-off for this service is 2pm Monday - Thursday. If you choose this option between Thursday 2pm and Friday 2pm, delivery will be Monday. If chosen over a weekend, delivery will be Tuesday before 1pm. It also includes a tracking number. The tracking number will be emailed to you after dispatch.
- Next day Saturday delivery
If you want your parcel to arrive on a Saturday as you are placing your order between Thursday 2pm and Friday 2pm, this is the service you must use. If you order in this time period without selecting this option, you will only receive your order on the next working day which would be Monday. It is tracked and signed for so someone will have to be home to sign for it. The tracking number will be emailed to you after dispatch.
What does each delivery option entail? (International Shipping)
- Standard Delivery
We use Royal Mail International Standard. Although they say they aim for 6-7 days delivery, in our experience it is usually 9-10 working days.
- Express Delivery
Express delivery speeds up our handling time - NOT the transit time! It guarantees a 24 business hour dispatch time and it includes Royal Mail International Standard as above.
- International Tracked & Signed
This is express delivery with tracking and a signature. Generally, you will NOT be able to track your item after it leaves the UK, although there are about 70 countries globally where you will be able to track the parcel up to your door! Their delivery aim is 5-6 working days and with our express service added in. Someone will need to be home to sign for the item!
*** Please note: We do not deliver to South Africa. If you are trying to order from South Africa, please visit our partners store here. ***
Who will deliver my order?
Postman Pat. He will drop the order in your post box. In the event it doesn’t fit, he will leave a little red slip telling you where he has stashed it! If you live outside of the UK, it will usually be the same Postman that delivers your daily post. For signed for deliveries, or next day, the slip will have instructions with how to collect the parcel.
What if i am out at a party when they deliver?
For standard and express services, that’s not a problem.
With signed for and next day services, in the event there is no one home to receive the order, Postman Pat will leave a little red slip which will instruct you on what to take with you and where the nearest post office is, which is where your order will be patiently waiting for you! International orders, they will leave you a note, call you or attempt delivery again a working day or two later (depending on country and carrier).
Can you deliver to a P.O Box?
We can only deliver to P.O boxes (UK ONLY) for orders that will fit inside your box AND are standard delivery or express only. (Basically, don't choose a delivery option that requires a signature!)
How do I track my order after I have received the tracking number with confirmation of dispatch?
All our items are sent via Royal Mail and you can track your item using your unique tracking number here.
Must I pay for shipping twice if I make two different orders?
The orders are sent per order number. One order number, one shipment. Two order numbers, two shipping fees!
However, if there are two orders placed at the same time for the same address, we will add them together.
How do I place an order?
Easy! Just click on the pack that you would like to purchase and fill in the details that you would like printed on the labels, customize it with a picture and font, then click "add to cart". You can then "Continue shopping" or carry on to "Checkout".
How does the ordering process work?
-BACS / Bank Transfer
Once you have placed your Transfer order, you will automatically receive an email or text message (based on your notification preference) with our banking details and your unique order reference number for the BACS payment or Bank Transfer. (Please use the exact reference number when making payment to avoid delays). You will receive an email or text notification once we have matched your payment to your order and a final email or text once we have dispatched your item with a tracking number where applicable. Your labels will then be on their way to you.
Once you have placed your order and made payment you will automatically receive an email or text message (based on your notification preference) that your order is completed. You will also receive an email from Worldpay (our card handlers) confirming your transaction. You will then receive a second email or text message once we have dispatched your items with a tracking number where applicable. Your labels will then be on their way to you.
How do I know if my order has been received?
Check your email or text messages! The first email or text (based on your notification preference chosen on checkout) should come through within minutes of submitting your order confirming your order, if you paid by card. Our card provider will also send you a confirmation email of your card payment.
If you ordered and selected BACS or Bank Transfer, you will have received an email or text message with bank account details, total amount and unique order number for the reference. A second email or text will come through once we have matched your payment. (if you do not receive this within 48 hours of making payment – Please let us know!)
And finally a dispatch email or text should arrive once we post your order to you!
How long does it take for the initial email or text to come through?
Just a few minutes! If it hasn’t come through something may have gone wrong. Ensure that when you type your email or phone number in to the order form, it is in standard mobile phone format with no hyphens, plus signs, or spaces.
How do I check the status of my order?
The best way to do this is to send a query email to firstname.lastname@example.org with your order confirmation number as the subject.
What payment methods are there?
We accept online credit/debit card payments, Bank Transfers, Amazon Pay and Paypal
Where can I send the proof of payment?
Just so long as you use your reference number correctly – we do not need any proof of payments.
What happens if I use the wrong reference number?
Please let us know! We Cannot match your payment unless you use the correct reference number.
How long does payment take to clear?
We generally take 1-2 days to match payment. Natwest payments will clear into our account immediately, other banks may take a little longer.
Can I split a pack between two kids?
Unfortunately we cannot split packs as we run off an automated system but we do have a few different packs to choose from and you can also purchase sets of individual labels.
Can I choose a font / picture?
In our Classic Range we have a choice of two fonts, Arial or Comic Sans. And an all new exclusive range of adorable pictures!
In our colour range there are several fonts to choose from as well as images and designer themes!
How do I choose iron on or Sew in labels?
It is one label. These are iron on labels which can also be sewn-in around the edges for extra re-enforcement when used for strong washing machines.
Can I have an "optional field" on my micro labels?
These are very small so just the name and surname is printed on these.
Are the iron on/Sew in labels good quality?
Yes they are very good quality as they are locally produced in the UK. The most important thing to do is to read the instructions very carefully before attempting to apply them – there are full written instructions and picture instructions for all the labels in the pack. The labels are suitable for home washes up to 40 degrees though so if the labels are for boarders or care homes which use very hot washes they may need to be sewn in as well (just 2-3 stitches on each short side should do it). If you are having any problems whatsoever, please contact us and we will tell you haw to resolve the issue.